We are working with a global technology company to recruit a Resident Engineer who will be dedicated to one of their key customer accounts in Buenos Aires.

This is a hands-on, customer-facing position where you will act as the primary technical point of contact for the customer, supporting and maintaining business-critical systems across Linux, AWS and on-premise environments.

You will work closely with the customer and wider technical teams, taking ownership of day-to-day technical support, troubleshooting and incident resolution, alongside system upgrades, patching and ongoing improvements.

Key Responsibilities

• Provide day-to-day technical support and incident diagnosis for the customer.

• Administer and maintain Linux-based systems across cloud and on-premise environments.

• Monitor system performance, analyse logs and carry out root cause analysis.

• Coordinate system installations, upgrades, patching and maintenance activities.

• Support AWS-hosted infrastructure and associated services.

• Troubleshoot networking and wider infrastructure issues.

• Automate recurring operational and administrative tasks.

• Manage technical issues through formal incident, change and release processes.

• Work directly with customer stakeholders and provide regular technical updates and reporting.
  
  

About You

• Strong Linux/UNIX systems administration experience.

• Good understanding of AWS and cloud infrastructure.

• Networking and troubleshooting experience within high-availability environments.

• Experience diagnosing incidents, analysing logs and carrying out root cause analysis.

• Scripting or automation experience using Bash, Python, Ansible or similar.

• SQL/database knowledge.

• Strong customer-facing and communication skills.

• Fluent in both Spanish and English.

• Based in, or able to regularly work onsite in, Buenos Aires.
  
  

Previous experience within broadcast, IPTV, OTT/video streaming or content security/DRM would be advantageous but is not essential.

This opportunity would suit an experienced Resident Engineer, Systems Engineer, Technical Support Engineer, Professional Services Engineer or Senior Support Engineer who enjoys combining hands-on technical work with direct customer interaction.