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Support Engineer

A Support Engineer is required to join the technical team of a leading video technology solutions company on a permanent basis. Candidates can be considered from junior up to senior level and responsibilities will be dependent on experience. In general, as a member of the Support Team your role will be focused on providing the highest level of service and support to their clients, ensuring their issues are resolved as quickly and efficiently as possible.

As a Support Engineer, you will be providing 1st and 2nd line support, pro-actively investigating and diagnosing faults and fixing customer issues, working with the wider engineering team to find solutions when required. You will also ensure that all customer requests, issues and problems are well documented using the company's internal system and are tracked and monitored up until a successful conclusion. The role could also expand to include pre-sales and solutions responsibilities moving forward.

This is an office hours based role, and once up to speed, you will join the company's on call support rota providing a 24/7 service to clients.

To be considered for this role applicants must have a good knowledge of networking, with the ability to configure and troubleshoot L2 and L3 switches. Ideally you will have a CCNA or similar level networking qualification or if you do not have the qualification an equivalent knowledge level.

In addition to the strong networking knowledge, candidates must also have a good appreciation of video fundamentals with an understanding of audio and video standards and MPEG transport streams. Any experience in Linux server operating systems, multicast networks, real-time data environments and network monitoring systems would be advantageous.

This is a customer facing role, so it is imperative candidates have excellent communication skills and the ability to interact with clients via telephone, email and face to face on a daily basis.

If you feel this is the right role for you and if you are fully eligible to live and work in the UK without restrictions, then please apply now for immediate consideration.

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