A Lead Support Engineer is required to join an industry leading broadcast graphics technology company based in London.
As Lead Support Engineer you will work in a management capacity but will predominantly be providing hands on support for major broadcast and graphics services companies, ensuring a high level of service at all times.
Your duties will involve coordinating with other departments to delegate support incidents and ensure that the correct systems and processes are in place including the automation of support tasks where possible. You will work with the company's CRM system to identify information and statistics regarding support as well as managing their licensing infrastructure.
A key element to this role will be to work closely with Product Managers to support the roll out of new products features and allocate resources to plan the resolution of issues and track progress, which can involve scrum meetings. You will also liaise with Directors and the sales team to communicate any critical support for customers and ensure that product documentation is available for all users and updated as and when required.
To be considered for this role, it is important that you have experience in providing support to broadcast software, ideally graphics and have experience with SalesForce, Jira, Gemalto/Sentinel EMS Licensing, Microsoft Office and Google Docs.
Any experience in assisting with the implementation of support ticketing would also be highly advantageous.
This is a fantastic opportunity to join a close-knit team and work with international broadcast companies and sports federations. Therefore, you must be able to work well under pressure and provide out of hours support when required.
If this is the role for you then please apply now with a copy of your CV!
Please be aware that our client does not provide sponsorship and you must be eligible to reside and work in the UK.