An experienced Customer Support Manager is required to join a global broadcast product manufacturer in the South East, UK.
As Customer Support Manager, you will play a key role within the Professional Services team and be responsible for managing the support team who provide first class support to their global customers, ensuring they are maintaining agreed SLA's.
You will define, implement and manage support processes, working with and feeding back to senior management on continual service improvement initiatives. As Customer Support Manager, you will oversee all SLA renewals including quotes, licenses and contracts whilst providing quarterly reports for customers. In addition, you will manage each individual's performance, creating training opportunities and technical skill development including mentoring for new starters / junior staff.
To be considered for this role, candidates must have proven industry experience working in a technical support management position overseeing teams in both local and remote offices with experience of managing a 24/7 rota being advantageous. You will be experienced in supporting virtualised products, with knowledge of the broadcast industry being highly beneficial. A demonstrable record of building teams, managing SLA processes and implementing staff training courses is also needed.
This is an exciting opportunity for someone with strong leadership experience to join a global market-leader developing specialised cutting-edge broadcast systems.
If you feel you have the right skills and experience to be considered for this role and you are fully eligible to work in the UK without restriction, please apply now.