An experienced Application Support Engineer with fluent English and German language skills is required for an exciting permanent opportunity with a leading broadcast weather systems vendor based in the Netherlands.
As Application Support Engineer you will play a key role within the Broadcast Support team, will be responsible for providing remote technical support via email and telephone to the company's German and English speaking broadcast and media clients worldwide.
You will accurately capture and manage technical issues through to resolution using incident management tools, work in close collaboration with internal and external IT teams to resolve problems efficiently and keep clients informed with progress updates and status reports.
Candidates will have previous experience of working in a similar application support capacity within a helpdesk environment and have fluent English and German language skills, both spoken and written.
You will have in-depth knowledge of Windows 7 and Windows Server 2012, be familiar with IT networking and virtualisation technologies such as VMWare and Hyper-V, be experienced with helpdesk tools such as Salesforce and Jira and have an understanding of ITIL processes for incident and change management.
Experience of Cluster, Linux, SQL, SSH and Scripting (Perl, Bash or PHP) is also required.
You will be meticulous in your approach to problem-solving with excellent documentation, planning and organisational skills, along with possessing exceptional customer service and communication skills and the drive to go the extra mile.
Due to the nature of the broadcast industry, a flexible approach to working hours is essential, along with a willingness to work on a shift and on-call basis.
This is a fantastic opportunity to work for a market leading provider of cutting-edge software and support major television and media brands globally.
If you have the passion and skills to succeed in this role and you have the relevant passport or visa/work permit already in place to live and work in the Netherlands without the need for sponsorship, then please apply now for immediate consideration.